When waitstaff were asked how they absolutely ruined a really special moment for a customer, these were some of the top answers.
1. I accidentally split a small amount of white wine on a woman’s coat while clearing the floor. She instantly gets this look of vehement anger and disgust on her face but before she can say anything her husband butts in. “Oh thank god! That coat is hideous.”
They were both drunk and really pissed off with each other. I apologised and tried to escape. The wife kept following me around trying to yell at me but the husband just kept stopping her mid-sentence, commenting on her horrible clothes and how he wished I would spill stuff on all her belongings.
They eventually started yelling and screaming at each other and were escorted out by security.
2. Long story short, dude says, “Hey, I want to propose, can you help me?” as he hands me a ring. Ok, this would be cool if the family of 14 was just walking in. Dude said this as I’m taking away the plate of his main course. Yeah, they are basically done. Really dude? We are a well known, high end place. We can do some pretty awesome stuff…with time. People phone such information in, a few months in advance.
I quickly grab two servers and tell them to take full control of my other 2 tables. I grab my manager, and two of us head to our barkey. We get the kitchen manager involved. 5-10 minutes later, we have a large platter, maybe 14 inches by 14 inches, fully decorated with special desserts, freshly drawn designs bordering the whole plate, and “Will you marry me?” written in the middle, with one desert holding the ring. I walk out, and he already makes eye contact with me. I wink to let him know it’s on.
I approach the table and say roughly, “Ladies and Gentlemen, we appreciate your return business so we have a little complimentary dessert to enjoy.” I place it down directly in front of the couple. There are some gasps, he gets down on one knee, she’s crying, YES, cell phone pictures, and then my manager comes out with some comped champagne. Later, one of the moms says, “I was looking for you earlier to ask for some coffee, but I guess you were busy with more important stuff huh?”
3. Birthday party for a families grandfather. It was a nice little cake with some type of ww2 fighter plane stuck on top of it because he was a veteran. Presented the cake they sang all is fine and dandy. So many comments on how awesome the cake looks, grandpa is so grateful for his family getting him a thoughtful cake. Tells me how excited he is.
Go back to cut the cake with the pantry girl and we drop the cake and it is all smashed all over the floor.
I felt so terrible. Grandpa was understanding and didn’t care too much. But daughter was pissed and basically in tears.
4. My manager was helping me with this group of girls who had a birthday. I thought let’s make it fun and grab everyone’s attention and sing for this girl. For some reason my manager thought he should crack a joke so he asks the girl how old is she turning and she responded with “18” with some giggles. So he then proceeds to yell “YOU KNOW WHAT THAT MEANS!” He takes a break to build the suspense and then shouts “SHES LEGAL!” Not a single person laughed. Everyone just stared at us and the girl sitting just became super weirded out. Anyways it was a super awkward happy birthday song and a swift exit from the ladies.
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